RETURNS POLICY

 

Return Terms and Conditions

All returns MUST be prior arranged and Authorized by APB AUTO before goods are returned. Please call or email us for friendly assistance.

All items returned for refund or exchange must be returned in the original condition and packaging with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or it may not be accepted (unless faulty).

Please see the check list list below for things to avoid.

  • Helmets and gloves,please ensure no makeup or obvious use is visible,cheeks pads make be easily stained with make-up or sweat.
  • Please use due diligence in checking hard parts for correct fitment before removing from the packaging. Items.like chains will not be accepted once they have been removed from their clear plastic packages. You should usually be able to compare the new item with old/broken item while it is still in the manufacturers packaging. We do understand that this is unavoidable in some circumstances.
  • Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

 

Faulty Items

If you have a faulty item that you would like refunded, repaired or replaced, please contact our us BEFORE sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact us for further information.

We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.

 

Please note: If your order was free freight, your money will be refunded minus the initial freight cost incurred by APB Auto. This freight cost will be calculated fairly, using the Australia Post freight calculator. Before sending your items back, please contact us and we can advise of the freight amount to be deducted from the refund.

The buyer is also responsible for organizing (and paying for) the freight of the return.